Shipping policy

Shipping Policy

Last Updated: 4th June 2026

Thank you for shopping with Bluebird Sports. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information about order processing, shipping methods, delivery times, and related services.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed during our normal business hours, excluding weekends and public holidays.

During peak periods, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods

We offer the following shipping options:

Standard Shipping

  • Delivery within 3–10 business days depending on location.

Express Shipping

  • Delivery within 1–4 business days depending on location.

Available shipping options will be displayed at checkout based on your delivery address.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order size and weight

  • Selected shipping method

Current shipping rates:

  • Standard Shipping: 9.99 AUD 

  • Express Shipping: 14.99 AUD

  • Free Shipping: Available on orders over 99 AUD

Any applicable shipping charges will be clearly displayed before payment is completed.

Delivery Timeframes

Estimated delivery times after dispatch:

Location Standard Shipping Express Shipping
Metropolitan Areas 3–7 Business Days 1–3 Business Days
Regional Areas 5–10 Business Days 2–5 Business Days
Remote Areas 7–14 Business Days 3–7 Business Days

Delivery timeframes are estimates only and may vary due to circumstances beyond our control.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment through the carrier's website.

If you do not receive tracking information within a reasonable timeframe, please contact our customer support team.

Delivery Issues and Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Customs inspections

  • Carrier disruptions

  • Incorrect delivery information provided by the customer

We are not responsible for delays caused by third-party shipping carriers, but we will do our best to assist you in resolving delivery issues.

If your order appears lost or significantly delayed, please contact us and we will investigate with the shipping provider.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is supplied and the order has already been dispatched:

  • Additional shipping fees may apply

  • Delivery delays may occur

  • We cannot guarantee successful delivery

Please contact us immediately if you notice an error in your shipping details.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the package and product (if damaged)

  • A description of the issue

We will review the matter and provide an appropriate solution in accordance with Australian Consumer Law.

International Shipping

We currently [DO / DO NOT] offer international shipping.

If international shipping is available:

  • Delivery times vary by destination.

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.

  • Customs processing may cause additional delays beyond our estimated delivery times.

Please check your local import regulations before placing an international order.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Bluebird Sports

Email: Bluebirdsports58@gmail.com

Business Hours: 10:00 - 17:00

We are happy to assist you with any shipping-related enquiries.